Resources/Partners/Tools

CA Technolgies

Acolyst analysts utilize the CA ITIL Process Maps by bringing best in class detailed descriptions with our strategic and analytical consulting services. Click here for the CA ITIL Process Map PDF

Click here for the CA Oblicore Guarantee™

Service Design

Click here for the Availablity Management PDF

Click here for the Capacity Management PDF

Click here for the Service Catalog Management PDF

Click here for the Service Level Management PDF

Service Transition

Click here for the Change Management PDF

Click here for the Release & Deployment Management PDF

Click here for the Service Asset & Configuration Management PDF

Click here for the Service Validation & Testing PDF

Service Operations

Click here for the Event Management PDF

Click here for the Incident Management

Click here for the Knowledge Management PDF

Click here for the Problem Management PDF

Click here for the Request Fulfillment PDF

MicroStrategy

Below are videos demonstrating MicroStrategy Scorecard and Dashboard including mobile output dynamic views presented on the iPhones and iPads.

MicroStrategy Mobile (iPhone & iPad):

For more information click here to contact us

Intelligent Company by Bernard Marr

Bernard Marr, CEO and Director of Research at the Advanced Performance Institute in the UK, provides insightful information and outlines the importance of data and analysis to the evolution of Business Intelligence systems in his recent book titled ‘The Intelligent Company: Five Steps to Success with Evidence-Based Management’.  Bernard explains thoroughly and throughout his book that IT infrastructure and business intelligence tools are enablers of presenting data.  The core is about the process of gathering meaningful and relevant data that allows users to act and make decisions with. 

Please click here for a direct link to his best-seller book available on Amazon