Social Security Administration

Legal & Case Management Solution with the
Social Security Administration

Acolyst worked with the Office of General Counsel (OGC) of the Social Security Administration (SSA) to implement a legal and case management solution to more efficiently track and report an enormous volume of program and litigation cases, and general law matters. The SSA, which pays more than $65 billion in Federal benefits each month, has tens of thousands of open cases at a given time and needed a mechanism to report information as necessary to the Office of the President, Congress, Department of Justice (DOJ), Internal Revenue Service (IRS), General Services Administration (GSA), National Archives and Records Administration (NARA), Secretary of Health and Human Services (HHS), Equal Employment Opportunity Commission (EEOC), Veterans Administration (VA), Department of Labor (DOL), and many others. Acolyst utilized its methodology to gain insight into the potential impacts to the people, processes and technology affected by such a system, devise an actionable strategy map, and establish performance reporting to help SSA achieve their goal.

The Result

Acolyst successfully helped with smooth implementation of a legal and case management system able to track and report upon 17,000 open cases at a given time.

Social Security Administration